Customer Service

We accept return and will issue FULL refund under following circumstances:

1. Item not as described

2. Item is wrong size

3. Item is defective

We accept return and DEDUCT Shipping cost and 30% of the price from refund under following circumstances:

1. Item does not fit while size is correct

2. You simply don’t like the item

3. The package arrive beyond your deadline but it is still in our stated delivery time frame.

 Return Note:

Please leave a paper note in your package with your order number and reason for return. You can also contact us before you return and we might be able to work out better solution for the problem. You can contact us at


We issue refund in 1-2 business days after we receive returned items.

Fees Upon Delivery

Shipping of all packages sent are prepaid by If you are requested to pay any extra fee unpon delivery, it will be tax or additional shipping service fee.

Tax: We declare low value, 10-30 for an item to avoid tax. However, tax may still occur if you are from Europe, Canada, California of the US, etc. Please understand if tax occur, it will be buyer's responsibility to pay. If you have specific requirement about declaration, please leave comment when order.

Additional shipping service fee: All the shipping service we use will deliver a package to your door. When you are not at home, they usually will try again the next business day or leave a notice for you to call. However, if delivery fails for several times, they may charge extra for redelivery service. 

Fabric & Washing Tips

The kigurumis we sell are mainly made of either fleece or polyester mesh. Polyester is lighter and cooler to wear and it is a little see through if it is white color. The rest colors are perfect.




Care Tips:

1. Wash before wearing. 

2.Hand wash or gentle machine wash

3. Air dry. This is the most important tip for fleece onesies. 

4. Max.140 °C / 300 °F ironing temperature